配送、退换与破损处理｜Shipping & Returns

更新日期 / Last updated: 2026-08-19

中文

订单处理

《宇宙的回响》现货卡牌通常在付款成功后的 1–2 个工作日内处理。周末、公共假期、地址确认和海关检查可能延长处理或运输时间。

配送地区、运费与时效

我们从中国北京发货，只向网站结账页当前开放的国家或地区配送。可配送地区和运费以结账页实际显示为准，并在付款前显示。国际运输时效为预计时间，不是保证到达日期；清关、天气、航班和当地承运商可能造成延误。

关税与进口税费

目的国可能收取的关税、增值税、清关费或其他进口费用由收件人承担，我们无法控制或预估这些费用。因拒绝支付进口费用而退回的订单，将在扣除已发生的运费、退运费及不可退费用后处理退款，但适用法律另有强制规定的除外。

地址与物流追踪

请在付款前核对收件人姓名、电话、邮编和完整地址。订单发出后可能无法修改。因买家提供错误或不完整地址造成的退回、重寄或丢失，相关费用由买家承担。发货后，我们会通过订单邮箱发送可用的物流追踪信息。

运输破损、缺件或错发

如商品破损、缺件或错发，请在签收后 7 天内发送订单号、外包装及物流面单照片、商品整体与问题细节照片以及简要说明至 wing2040@163.com。请在处理完成前保留商品和包装。核实后，我们将视具体情况安排补发、更换、部分退款或全额退款。

卡牌退换

未拆封的卡牌可在签收后 7 天内申请退货。请先通过客服邮箱取得退货确认，再寄回商品；未经确认寄回的包裹可能无法识别。商品须保持原始、未使用且可再次销售的状态。非质量问题退货的退回运费，以及由退货产生的关税或其他费用，由买家承担。

为保护纸制艺术卡牌与内容完整性，已拆封且无质量问题的卡牌不接受因个人偏好产生的退换，但适用法律另有强制规定的除外。

《灵光之象》定制数字艺术委托

付款后的前三天为创作准备期，通常在付款满 72 小时后开始创作。在创作开始前，客户可以取消并获得全额退款。

创作开始后、数字文件完整交付前，如客户因自身原因不再继续，可取消委托并获得已付款项的 50% 退款；其余 50% 用于补偿已经投入的沟通、构思与创作时间。

数字文件完整交付后，不因个人偏好提供取消或退款。若文件损坏、无法打开、漏发或存在明显文字错误，请联系我们处理。若因艺术家原因无法完成，将提供延期、替代安排或退款选择。

退款

批准的退款将原路退回原付款方式。实际到账时间取决于支付机构和发卡银行。购买者所在地的强制消费者权利不受本政策限制。

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English

Order processing

In-stock Cosmic Echo card decks are usually processed within 1–2 business days after payment. Weekends, public holidays, address verification and customs inspections may add time.

Shipping destinations, rates and estimates

Orders ship from Beijing, China. We ship only to destinations currently available at checkout. Available destinations and shipping rates are displayed before payment. International delivery dates are estimates, not guarantees; customs, weather, flights and local carriers may cause delays.

Duties and import taxes

The recipient is responsible for duties, VAT, customs clearance fees and other import charges assessed by the destination country. We cannot control or estimate these charges. If a parcel is refused and returned because these charges are not paid, any refund will be calculated after deducting shipping, return shipping and non-refundable costs, except where applicable law requires otherwise.

Address accuracy and tracking

Please verify the recipient name, telephone number, postal code and full address before payment. An address may not be changed after dispatch. Costs caused by an incorrect or incomplete address are the buyer's responsibility. Available tracking information will be sent to the order email after dispatch.

Damaged, missing or incorrect items

Contact wing2040@163.com within 7 days of delivery. Include the order number, photographs of all sides of the parcel and shipping label, photographs of the item and a brief description. Keep the item and packaging until the claim is resolved. Once verified, we may arrange a replacement, reshipment, partial refund or full refund as appropriate.

Card deck returns

An unopened card deck may be returned if you contact us within 7 days of delivery and receive authorization before sending it back. The item must remain unused, unopened and in its original, resalable condition. For a non-quality-related return, return shipping and any duties or charges arising from the return are the buyer's responsibility.

Opened card decks without a quality issue are not accepted for change-of-mind returns, except where applicable law requires otherwise.

Inner Light Portraits custom digital commissions

The first three days after payment are a preparation period, and creation normally begins after 72 hours. Before creation begins, the client may cancel for a full refund.

After creation begins but before complete digital delivery, a client who cancels for personal reasons may receive a 50% refund. The remaining 50% compensates for consultation, concept development and work already completed.

After complete digital delivery, cancellation or refunds for personal preference are not available. Please contact us about damaged or inaccessible files, missing deliverables or clear text errors. If the artist cannot complete the commission, the client will be offered a delay, an alternative arrangement or a refund.

Refunds

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and issuing bank. Mandatory consumer rights in the buyer's location remain unaffected.

Merchant: 青燃文化传播（北京）有限公司
Customer service: wing2040@163.com